Hot water is available 24 hours a day, 365 days a year. Please note at peak times (8am - 10am and 6pm - 8pm) the temperature may be affected. Please let us know if the water is too hot or cold for you.

Reception is open from 8am til 8pm, Monday to Friday. The on-site team can be contacted by telephone and email:

• Tel: 0207 492 4960
• Email: LilianKnowlesHouse@sanctuary.co.uk

You can also contact us via Facebook.

Out of hours, reception is covered by security officers. Should you have any maintenance issues outside of our reception opening hours, you can report them to the security officers, however if it is an emergency please call the 24-hour site number.

• Emergency Tel: 020 7492 4960
• Security mobile: 07766 443340

Please make sure the following details are included in your address when you are having mail sent to you:

Your name
Your flat and room number
Lilian Knowles House
50 Crispin Street
London
E1 6HQ

Each resident is given a key to access the mailbox at reception assigned to their flat. Larger parcels are stored at reception, and the residents are notified by email for collection.

The laundry is located next to the computer room opposite Block D entrance. Machines and tumble dryers are operated by card or the Circuit app. Cards are available from the machine in the laundry room, and charges, information on how to top up your card and instructions are displayed within the room.

Recycling facilities are available on-site:

• Glass, paper, card, tin and plastic can be placed in the recycling bin in the kitchen
• Used ink cartridges, old phones, batteries, clothes, shoes etc. can be recycled using the facilities in the Residents’ Lounge.

Please make the most of these facilities and place everything in the appropriate containers.

Note: Ensure you only recycle clean, dry, grease-free items. Rubbish is collected every day, Monday to Friday except for bank holidays.

Bicycles can be kept on-site in designated areas, however availability is limited. Please do not keep bikes in your flat or anywhere they may block stairwells or emergency exits.

Please use a lock to secure your bike. You will need to register your bike with us at reception, any unregistered bikes will be removed and may be disposed of without notice. Compensation will not be offered under any circumstances.

Top tip: Register your bike with the police and visit the Transport for London bicycle scheme for more information.

The communal areas of your flat will be cleaned on a weekly basis, however you are responsible for keeping your flat clean and tidy. Please ensure you take responsibility for your own washing up and put things away.

We will inspect your bedroom, kitchen and bathroom facilities. There may also be bedroom inspections regularly if the level of cleanliness is unacceptable, we will instruct agency cleaners to clean your flat and you and your flatmates will be responsible for covering the cost.

3 visitors during the day, and only 1 overnight guest for 3 nights within a 7-day period.

Feel free to bring your friends and family over. It’s important you sign any visitors in at reception when they arrive. You can have one guest stay at a time and they can stay in your room for up to three consecutive nights in any seven-night period. Lending of rooms (subletting) or keys is strictly prohibited.

You are responsible for all guests and must accompany them at all times while on-site. Under-18s must not stay overnight. If you do not tell us about guests you may risk losing your tenancy.

Note: Guests may be asked to leave if they are disturbing staff or other students or are unaccompanied. Guests must leave by the time quiet hours start unless they are staying overnight.

Guest beds are available from reception, which must be signed in and out with the on-site team.

Fire alarm tests happen every Wednesday, between 2pm - 3pm.