Hot water is available 24 hours a day, 365 days a year. Our heating runs at certain times:

• 6am - 10am
• 12pm - 2pm
• 5pm - 2am

Please contact the office straight away if you have any problems.

The Heathfield office is open between 9am - 5pm, Monday to Friday. The on-site team can be contacted by telephone and email:

• Tel: 0300 123 5050 - choose option 1, then option 2
• Email: enquiries-dundee@sanctuary-students.com

Out of hours, the site is covered by our security team. If you need out-of-hours service, please call us.

• Tel: 07776 298 696

You can find the emergency telephone numbers on the notice board in the kitchen and stairwell. If you would like to contact the Residences office at the University of Dundee, you can give them a call, send an email or visit them in The Enquiry Centre on Campus Green.

• Tel: 01382 384 040
• Email: residences@dundee.ac.uk

When having mail sent to you, please ensure you provide the following details:

Your name
Your flat and room number
Heathfield
75 Old Hawkhill
Dundee
DD1 5EN

Letters and parcels are delivered directly to your flat. If a signature is required or the item is too large for the letter box and you’re not home, the Royal Mail or courier will leave a card explaining how you can retrieve your mail.

The laundry room is located next to the office which can be opened with your key fob. The laundry room is open 24 hours a day. Machines are operated by card or via the laundry app with charges and instructions displayed within the room.

Recycling facilities are available on-site and food waste containers and recycling bags are located in each kitchen.

• Glass, cardboard, paper, plastic, food waste and aluminium recycling facilities are available on-site.
• A rag-bag textile recycling container can be found on-site.
• Batteries can be recycled at the office.
• There is a book library to exchange general reading books.

Note: Make sure you only recycle clean, dry, grease-free items.

The refuse collection from the bin recess is carried out twice a week on a Tuesday and Friday and recycling is collected once a week on a Friday. Food Waste is collected on a Wednesday.

Bicycle storage is available in the courtyard - please ask at the office for a key and to register your bike. Please do not keep bikes in your flat or bring them into the buildings as they may cause damage or block stairwells or emergency exits. Don’t forget to buy a lock to secure your bike.

Top tip: You should also register your bike with the police; you can do this online at www.bikeregister.com.

No cleaning service is provided in your flat. Please take responsibility for keeping your flat clean and tidy, including your kitchen, bedroom, bathroom facilities and communal areas. Please take responsibility for your own washing up and put things away.

Please feel free to bring your friends and family over. You may have one guest who can stay for a maximum of two nights in a calendar month, however under 18’s cannot stay overnight. Please complete an overnight guest form which is available from the office.

Lending of rooms (subletting) or keys is strictly prohibited. By not telling us about guests you may risk losing your tenancy. You are responsible for all guests and must accompany them at all times while on-site.

If your guest is disturbing other students, they may be asked to leave. Please be aware that no overnight guests are allowed during Welcome Week.