Hot water is available 24 hours a day, 365 days a year. Our heating runs at certain times:

• 6am - 10am
• 12pm - 2pm
• 5pm - 2am

Please contact the office straight away if you have any problems.

Located in the Heathfield building, the office is open between 9am - 5pm, Monday to Friday. The on-site team can be contacted by telephone and email.

• Tel: 0300 123 5050 - choose option 1, then option 2
• Email: enquiries-dundee@sanctuary.co.uk

Out of hours, the site is covered by our security team. If you need out-of-hours service, please call us.

• Tel: 07776 298 696

You can find the emergency telephone numbers on the notice board in the kitchen and stairwell. If you would like to contact the Residences office at the University of Dundee, you can give them a call, send an email or visit them in The Enquiry Centre on Campus Green.

• Tel: 01382 384 040
• Email: residences@dundee.ac.uk

When having mail sent to you, please ensure you provide the following details:

• Your name
  Your flat and room number
  Belmont Tower or Balfour Flats
  University of Dundee
  Mount Pleasant
  Dundee
  DD1 4HD

or

• Your name
  Belmont Flats
  76 Old Hawkhill
  Dundee
  DD1 4HE

Letters and parcels are delivered directly to your flat. If a signature is required or the item is too large for the letter box and you’re not home, the Royal Mail or courier will leave a card explaining how you can retrieve your mail.

Only Royal Mail has access to Belmont Tower and Balfour Flats to deliver mail, therefore parcels will be delivered to the Heathfield office, however you must still address them to your Belmont Tower/Balfour Flats address). We will notify you when there is a parcel that needs to be collected from the office. Please remember to bring ID with you.

Top tip: An Amazon Locker is located under Balfour Flats - select Amazon Hub Locker Franco.

The laundry rooms are located on the East Stair between the ground and first floor in Belmont Tower, the access code is 531 and in the courtyard for Belmont Flats which can be opened with your key fob. The laundry rooms are open 24 hours a day. Machines are operated via a Card or the laundry App with charges and instructions displayed within the room.

If you have any problems with the laundry please contact the laundry company directly using the phone number displayed on the wall posters. If you need further help, you can contact the office and you can check machine availability by visiting the Circuit laundry website.

Please keep the laundry rooms clean and tidy and remove your laundry as soon as the cycle has finished so the machine is free for others to use.

Note: We cannot be responsible for any loss or damage to your laundry.

Recycling facilities are available on-site and food waste containers and recycling bags are located in each kitchen.

• Glass, cardboard, paper, plastic, food waste and aluminium recycling facilities are available on-site.
• A rag-bag textile recycling container can be found outside the Belmont Flats Laundry.
• Batteries can be recycled at the office.
• There is a book library to exchange general reading books.

Note: Make sure you only recycle clean, dry, grease-free items.

You will need to empty your bedroom, kitchen, food and recycling bins into the large bins located in the outside refuse areas.

Please do not flush any items other than toilet paper down the toilet. Please wrap up razors, condoms and sanitary items and put them in the bin.

If you require a safe disposal bin for needles and syringes, please contact the office.

The refuse collection from the bin recess is carried out twice a week on a Tuesday and Friday and recycling is collected once a week on a Friday. Food Waste is collected on Wednesday.

Bike storage is available in the courtyard - please ask at the office for a key and to register your bike. Please do not keep bikes in your flat or bring them in to the buildings as they may cause damage or block stairwells or emergency exits. Don’t forget to buy a lock to secure your bike.

Top tip: You should register your bike with the police as soon as possible.

No cleaning service is provided in your flat. Please take responsibility for keeping your flat clean and tidy, including your kitchen, bedroom, bathroom facilities and communal areas.

Please take responsibility for your own washing up and put things away. Three times a year we will inspect your bedroom, kitchen and bathroom facilities. You will receive a minimum of 48 hours' notice.

If the level of cleanliness is unacceptable, you will receive a written warning and we will instruct cleaners to clean your flat and you and your flatmates will be responsible for covering the cost.

Top tip: Draw up a cleaning rota early on so everyone knows their responsibilities and your flat remains a pleasant and hygienic place to be. Your RSA will provide a blank cleaning rota during the first flat visit. The communal areas of your block will be cleaned between 8am - 5pm, Monday to Friday by our in-house team. Please also keep outdoor areas clean and tidy and take any rubbish with you.

Please feel free to bring your friends and family over. You may have one guest who can stay for a maximum of two nights in a calendar month, however under 18’s cannot stay overnight.

Lending of rooms (subletting) or keys is strictly prohibited. Please complete an overnight guest form which is available from the office. By not telling us about guests you may risk losing your tenancy.

You are responsible for all guests and must accompany them at all times while on-site. If your guest is disturbing other students, they may be asked to leave. Please be aware that no overnight guests are allowed during Welcome Week.