Hot water is available 24 hours a day, 365 days a year. The building supplies each flat and room with electric heating.

Reception at Dinwiddy House is open from 8am till 8pm, Monday to Friday except for bank holidays. The on-site team can be contacted by telephone and email:

• Tel: 0207 837 7163
• Email: dinwiddyhouse@sanctuary.co.uk

Out of hours, reception is covered by security officers. You can contact them on the above site phone number or on the below mobile:

• Security mobile:  07585881231
  

Please make sure the following details are included in your address when you are having mail sent to you:

Your name

Your flat and room number

Dinwiddy House

189-205 Pentonville Road

London

N1 9NF

You will be able to collect your letters in your flat mailbox which is located in the common room. You will be able to collect packages from reception, you will receive an email once your parcel is ready for collection. Please remember to bring proof of ID when collecting parcels.

The laundry is located between B and C block, access from the courtyard. The machines are operated through an App. 

Each kitchen is provided with a recycle bin (green bag). You can recycle glass, paper, card, tin and plastic. Cardboard boxes, please flat them and leave them in your kitchen as we provide daily rubbish collection Monday to Friday except bank holidays. You can recycle batteries in most supermarkets.

Note: Ensure you only recycle clean, dry, grease-free items.

Bicycles can be kept on-site in designated areas, however availability is limited. Please do not keep bikes in your flat or anywhere they may block stairwells or emergency exits.

Please use a lock to secure your bike. You will need to register your bike with us at reception, any unregistered bikes will be removed and may be disposed of without notice. Compensation will not be offered under any circumstances.

Note: E-bikes and E-scooters are not allowed on-site. 

The communal areas of your flat and block will be cleaned on a weekly basis, however you are responsible for keeping your flat clean and tidy. Please ensure you take responsibility for your own washing up and put things away.

We do not provide cleaning services within your room.

We will carry out flat and room inspections regularly to ensure the level of cleanliness is acceptable.

Our Wifi provider is Glide. You will need to create an account at no extra cost. You will be provided with a leaflet on arrival. For any additional info, you can visit glide.co.uk. 

We carry out a fire alarm test, as a mandatory Health & Safety procedure, every Tuesday between 2pm and 3pm, 4 call points are tested each time. 

All visitors must be signed in at reception when they arrive. You can have one guest stay at a time and they can stay in your room for up to three consecutive nights in any seven-night period. Lending of rooms (subletting) or keys is strictly prohibited.

You are responsible for all guests and must accompany them at all times while on-site. Under-18s must not stay overnight.

Note: Guests may be asked to leave if they are disturbing staff or other students or are unaccompanied.