Hot water is available 24 hours a day, 365 days a year. Our heating runs at certain times depending on the time of year:

• Summer: 7:30 - 10:30 and 17:30 - 23:30
• Winter: 7:30 - 10:30 and 14:30 - 23:30

Please contact reception if you find you have difficulty with your heating during these times.

Reception is open between 8am - 6pm, Monday to Friday. The on-site team can be contacted by telephone and email:

• Tel: 0141 221 9334
• Email: KHR@Sanctuary.co.uk
• Address: Cairncross House, 20 Kelvinhaugh Place, Glasgow, G3 8NH

Outside of reception opening hours, there are Residence Life Assistants on duty to assist with any problems you may have or if there’s anything you would like advice about. They are managed by the Warden and are employed by the University of Glasgow.

You can find the correct address for your flat on the front of your Welcome pack or you can check at reception.

Ensure all letters and parcels are delivered directly to your flat, unfortunately, reception cannot accept these on your behalf. If a signature is required and you’re not home, the Royal Mail or courier will leave a card under your flat door explaining how you can retrieve your mail.

There are two laundries on site. One at the back of Kelvinhaugh Street between blocks 53 and 61 and one next door to the Kelvinhaugh Gate Office. Both are accessed by your room key and are available 24 hours a day. Machines are card-operated with charges and instructions displayed within each room.

Recycling facilities are available on-site, silver bins for glass, light blue/green bins for paper, plastic and cans and grey bins for food items.

Recycling boxes can be found in your kitchen, please use them and empty them regularly into the appropriate bins. Domestic rubbish should be disposed of using the green bins located in the dustbin areas in the car park. There’s a bin in the kitchen as well as one in your bedroom, it is your responsibility along with your flatmates to empty these regularly.

Note: Make sure you only recycle clean, dry, grease-free items.

Bicycle storage is available on-site and you must register your bike at reception as soon as possible where staff can also give you more information. Failure to register your bike may result in it being removed from the bike shed.

Top tip: You should register your bike with the police as soon as possible.

You are responsible for keeping your flat clean and tidy.

Once a term we will inspect your bedroom, kitchen and bathroom facilities. You will receive a minimum of 24 hours' notice unless concerns have been raised about your flat. If the level of cleanliness is unacceptable, would implement the unacceptable flat procedure which could result in charges.

Visitors and Guests - are allowed to stay for a maximum of 3 nights but reception must be informed of their presence in case of an emergency event.