Hot water is available 24 hours a day, 365 days a year.

Reception is open between 9am-5pm, Monday to Friday. The on-site team can be contacted by telephone and email:

• Tel: 0300 123 5050 - choose option 2 then option 2 then option 2
• Email: DenmarkRoad@sanctuary.co.uk

You can also contact Sanctuary Students via Facebook.

Out of hours, reception is covered by security officers. Should you have any maintenance issues outside of our reception opening hours, you can report them to the security officers, however if it is an emergency please call the 24-hour site number.

• Emergency Tel: 07776 999 752

Please make sure the following details are included in your address when you are having mail sent to you:

Your nameYour flat and room number

Letters will be delivered to your letter box on the ground floor of block C and parcels will be delivered to reception. We will notify you by email when a parcel arrives for you. Please remember to bring proof of ID when collecting parcels or letters that require a signature.

The laundry room is located next to the common room and is open 24 hours a day. Washing machines and tumble dryers are card-operated. Charges, information on how to top up your card and instructions are displayed within the room.

Waste is collected daily by our waste disposal contractors who deal with waste in an environmentally responsible manner. You can speak to your on-site team for local recycling opportunities. Bin stores are located outside, near the main entrance.

Bicycles can be kept on-site in designated areas. Please do not keep bikes in your flat or anywhere they may block stairwells or emergency exits. Please use a lock to secure your bike, Sanctuary Students is not responsible for any loss or damages. You will need to register your bike with us at reception.

Top tip: Register your bike with the police by visiting www.bikeregister.com/.

You are responsible for keeping your flat clean and tidy. Please ensure you take responsibility for your own washing up and put things away.