Hot water is available 24 hours a day, 365 days a year. The heater is a storage heater in your room which runs on a two-hour timer.

Reception is open between 9am - 12pm and 12.30pm - 5pm, Monday to Friday. The on-site team can be contacted by telephone and email:

• Tel: 0300 123 5050 - choose option 2 then option 5
• Email: Tramways@sanctuary.co.uk

You can also contact Sanctuary Students via Facebook.

Out of hours, reception is covered by our caretakers. Should you have any maintenance issues outside of our reception opening hours, you can report them to the caretakers, however if it is an emergency please call the 24-hour site number.

• Emergency Tel: 07972 520 808

Please make sure the following details are included in your address when you are having your mail sent to you:

Your name
Your block, flat and room number
Sanctuary Students
Tramways
Frederick Road
Salford
M6 6BY

Letters will be delivered to your flat mailbox and parcels will be delivered to reception. We will notify you by email when a parcel arrives for you. Please remember to bring proof of ID when collecting parcels.

The laundry room is located next to reception and is open 24 hours a day. Washing machines and tumble dryers are card-operated. Charges, information on how to top up your card and instructions are displayed within the room.

Waste is collected on Monday and Thursday by our waste disposal contractors who deal with waste in an environmentally responsible manner. You can speak to your on-site team for local recycling opportunities. Bin stores are located in the car park.

Bicycles can be kept on-site in designated areas. Please do not keep bikes in your flat or anywhere they may block stairwells or emergency exits. Please use a lock to secure your bike. We do not accept any responsibility for lost or stolen bikes.

You are responsible for keeping your flat clean and tidy. Please ensure you take responsibility for your own washing up and put things away.

Communal areas of your block will be cleaned by the in-house team between 8am and 5pm, Monday to Friday.

Please feel free to bring your friends and family over. It’s important you sign any visitors in at reception when they arrive to comply with fire regulations. Guests can stay in your room for up to two consecutive nights, any duration longer than this will need the permission of the Accommodation Manager.

Lending of rooms (subletting) or keys is strictly prohibited. You are responsible for all guests and must accompany them at all times while on-site. Under-18s must not stay overnight. If you do not tell us about guests you may risk losing your tenancy.